Online-Order, Rebooking, Cancellation

Yes, that is possible. You can easily make changes to the locker user data yourself. A personal URL is included in your order confirmation. Click on it and a page will open where you can make the changes yourself. Please note that changes must be made up to three days before the festival begins. Later changes cannot be considered.

If there are still free lockers, this is possible. Write an email to [email protected] stating your booking number and what exactly you would like to have changed.

If there are still free lockers for your festival, we will be happy to rebook your order. Write an email to [email protected] stating your booking number and the festival in question.

Our locker systems are made of particularly robust steel and are equipped with certified metal lockers. In addition, our service crew is present throughout the opening hours.

Yes, that’s possible. However, it can also happen that we are sold out on site. Simply use the convenient option to book a locker online now.

Yes, that’s possible. However, we need the personal information such as name and date of birth of the respective locker user for each locker rented. Because only the names and birthdates deposited with the booking will get the locker key.. A power of attorney is not sufficient. If you also book a locker for friends, be sure to enter the name and date of birth of the friends so that they are users of the lockers and can get the key by presenting their ID cards.

Yes, but keep in mind that the locker key will only be given to the tenant of the locker upon presentation of their identity card. Even if the key is lost, we will only open the locker if the tenant of the locker is present.

Opening hours, key return, key deposit

The exact opening hours can be found on the locker order page of the respective festival. During this period, you can access your locker at any time.

The exact opening hours can be found on the locker order page of the respective festival. During this period, you can access your locker at any time.

The key deposit is 10 Euro and have to be paid on site. The deposit is paid for each rented locker. The method of payment depends on the payment system of the festival – if the festival only offers cashless, the deposit will be debited from your cashless band. Otherwise it will be charged in cash.

Yes, that’s possible. However, we need the personal information such as name and date of birth of the respective locker user for each locker rented. Because only the names and birthdates deposited with the booking will get the locker key.. A power of attorney is not sufficient. If you also book a locker for friends, be sure to enter the name and date of birth of the friends so that they are users of the lockers and can get the key by presenting their ID cards.

If you have booked a locker online, you will receive your locker key upon mentioning your booking number or your name and date of birth and on presentation of your ID (ID card or passport). There is no ticket for your booking that will be sent to you or that you have to download online.

After the festival, we empty the unoccupied lockers and store items that have not been picked up. If you haven’t got your things out of your locker, then use the Lost & Found form to register. For the delivery, we charge the shipping costs and a flat processing fee of 5 euros.

If the key is lost, please contact our local service crew immediately.

Security, electricity, socket power, locker sizes

Our locker systems are made of particularly robust steel and are equipped with certified metal lockers. In addition, our service crew is present throughout the opening hours.

The simultaneous connection of several devices is only permitted in the High Voltage lockers. The maximum socket power here is 90 watts. In the normal lockers, the sockets are limited to 15 watts, so that you can only connect a device that does not require more than 15 watts of power to charge.

Yes, our keys are all issued with a practical wrist band.

The lockers are locked by robust cylinder locks. The lock is built into the locker and the cylinder is inside the locker.

Each locker is equipped with a normal household socket (Type E). So you need the charging cable for the corresponding device. Please note, however, that the sockets in the M and L lockers are limited to 15 watts and in the high-voltage lockers to 90 watts.

Each locker is equipped with a household socket (Type E). However, please note that the power of the socket is limited. In the M and L lockers, the power output is limited to 15 watts, so that only smartphones, tablets and camera batteries can be charged. In the HigH-Voltage lockers, the power is limited to 90 watts in order to be able to charge more electricity-intensive devices. The simultaneous connection of several smartphones, tablets or camera batteries is not permitted due to the 15 watt socket output in the M and L compartments. If you want to know how many watts your power supply (s) have, multiply amps by volts (V * A). You can find the information on your power supply. Thereare also online calculatorin the internet available e.g. https://www.akkuline.de/akku-rechner/volt-ampere-watt-rechner.

The locker is provided for use only in accordance with the statutory provisions. The storage of perishable, dangerous or legally prohibited items, especially those that violate the Youth Protection Act, Narcotics Act, the Guns Act and the Fire Protection Act is prohibited. Drinks must be closed tightly.

The locker sizes can be found in the description of the respective festival.

Key loss, key not returned, locker not emptied

If the key is lost, please contact our local service crew immediately.

After the festival, we empty the unoccupied lockers and store items that have not been picked up. If you haven’t got your things out of your locker, then use the Lost & Found form to register. For the delivery, we charge the shipping costs and a flat processing fee of 5 euros.

Please send the key to the following address: Modul-Kombinat GmbH, Am Steener Berg 41 m, 13125 Berlin. Please wrap the key in paper or similar so that it does not fall out of the envelope during shipping. Please also note your bank details or your PayPal address so that we can refund your key deposit. In the event that we send you your personal belongings, we will offset the shipping costs and the processing fee with the key deposit.

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